From traditional O&Ms through to Asset Registers and PPM regimes, we have it covered
Market Leaders: Our Expertise, Our Commitment To You
Over the past 14 years we are proud to have delivered well over 1,000 projects for some of the UK’s largest Property Developers and Contractors. Our commitment to making our clients’ lives easier and taking the pain away from O&Ms has helped build a business where over 70 per cent of turnover is made up of repeat customers.
Regardless of size, each and every project we undertake follows a fixed managed process that ensures reliability, certainty and quality. Our total management solution means we are committed to managing every aspect of data capture on a construction project, leaving our clients to concentrate on what they do best.
We believe early engagement, visibility of project progress and doing what you say you will do is the simple formula that leads to the success of our business. This is our commitment to you on every project. Whether we are integrating solutions with BIM, CAFM or more traditional O&Ms we will continue to provide innovative solutions to our growing client base and their inspiring projects.
Some Of Our Projects
‘‘Inheriting archive boxes of manuals at occupation is often problematic. Defining a set of best practice requirements ensures a standardised, quality set of deliverables at PC; which is invaluable to operational efficiency”
‘‘The service offered by Createmaster was very professional & friendly. The DocumentPark website is very easy to navigate which is essential.’’
‘‘The format of the manuals has been developed in a way that the client and future users can use in a sensible, logical format.’’
“Preparing O&M documentation is an aspect of a project that takes a lot of determination and structure, both of which Createmaster have totally nailed. I look forward to doing business with Createmaster again.”
“Createmaster have been very helpful with their assistance in the production of the O&M Manuals and Health & Safety Files on our behalf. They have a friendly professional approach which is welcomed and are very diligent in chasing down the information required. The system they use is very user friendly which has been appreciated by our client and their website was tailored to suit our specific needs and branding.”
“Createmaster provided an exemplary service resulting in O&Ms and the Health & Safety File being completed and approved ahead of project handover. Through early integration and involvement with the project team they understood clearly both the Client aspirations and the scope of the sub-contract packages allowing them to manage the whole process. The collaborative approach to the project and early involvement with the project team facilitated the development of a solution to integrate the O&M database with the 3D model and meet Client aspirations for a user friendly facilities management tool”
“As this project was accelerated towards completion there was even greater pressure than normal to have all the relevant handover documentation in place. Fortunately we had employed Createmaster to ensure their elements were concluded in a timely manner. They clearly understand their business and by having a tried and tested system, coupled with proactive professional staff, it got done without any dramas. It was a pleasure to work with Createmaster and we will undoubtedly look to engage them on future projects.”
“It has been a pleasure to work with such a professional company to prepare what I class as ‘market leading’ O&M’s. The major selling point is the maintained web site – a ‘live’ document always in tune with the latest changes and developments. Createmaster are easy to get on with, diligent and willing to go that ‘extra mile’. They offer regular meetings at project level to plan ahead. They also give training and access to Clients from day one so they can check on progress with their Project Manager and CDMC. I’ve had a brilliant service from Createmaster from day one; working personally with them on my last four projects. It’s just a great system and more importantly makes my life easier and takes all the hard work out of O&M’s! “
“By employing Createmaster at the project outset it alleviated pressure on the site team by freeing up resources and personnel. Createmaster provided a full management service for the delivery of all project handover documentation through direct liaison with the trades and project team ensuring a professional set of manuals were delivered on time across all 133 assets. Through regular site visits and progress reporting Createmaster ensured visibility of progress throughout the construction phase giving the site team peace of mind as we approached handovers. Createmaster’s collaborative and professional approach was key to a successful handover and I would be happy to recommend them.”
“Production of O&Ms can often be a difficult and cumbersome part of any construction project. It is often a distraction during the most critical period of the job. By employing Createmaster the whole process was simplified and freed up my time from this part of the works. Createmaster managed and collated the entire O&M documents directly from the trades and even provided initial comments against the content. The final product is exceptional and resulted in a professional hand over and a very happy client.”
“I can honestly say what a fantastic job Createmaster have done. Not only did they nail the brief, but they have delivered the product on time and without stress. The professionalism of the company and the hard work that has gone into this project has been fantastic. We are extremely happy with Resi-sense. I must say that we would not hesitate to recommend Createmaster and we look forward to working with them again in the future.”
“Createmaster has provided an efficient service and have been diligent in gathering information. The handover packs for our purchasers have been well compiled. Having these stored on Resi-Sense means information we have provided to our purchasers can be updated and is always available to them. The Createmaster team has been easy and accommodating to work with.”
“We were seeking a system that allowed residents to access key information about the development, but also one that we could adapt and use as an ongoing management system.”
“It went very well. We had a good discussion in the first session- it’s just what we wanted. It made all the design managers more aware.”
“The presentation was clear, the guys explained the processes and the industry in general- it was very good. We’re keen to adopt the best practice recommendations in our future projects.”
“It was very useful- we raised a meeting about O&M’s and around the whole issue with Ardmore- we’ve put a meeting in the diary- they expressed they want to use their own system. We also passed on your details to Spire London.”
“The team got good grounding for phase 1- it was very helpful”