Account Manager

As a member of the Sales team, the role will involve:

• To be fully responsible for achievement of agreed monthly / quarterly Sales targets, based on a defined sector and key opportunities.
• To identify and prioritise new business opportunities from a variety of leads sources, in line with the Sales strategy, based on regions, accounts, and products.
• To arrange client presentations of the Company’s products and services, via pro-active outbound business development activity.
• To present and demonstrate the Company’s products and services to Customers and others as required.
• To prepare and negotiate Sales proposals and tenders, in line with pricing strategy.
• To update Apex CRM system for both own activity and to add new contacts generated by Sales activity.
• To occasionally help and support other departments, as and when requested.
• To manage own time to ensure that all tasks are completed in the agreed timeframe.
• To ensure that Createmaster values are upheld in all aspects of the job role.

New Business

• To secure new business against an agreed monthly and quarterly Sales target. Targets are based on total value of Sales order.

• To qualify leads by introducing Createmaster services to relevant decision maker, via telephone and email, to ensure that 100% of ‘Status A’ leads are qualified.

• To arrange Sales Meetings with relevant decision makers, via telephone and email, to ensure achievement of agreed quarterly target on number of Sales Meeting.

• To present Createmaster products and services, onsite or at client offices, to relevant decision makers. Performance measure by achievement of agreed target average conversion rate of Sales Meetings to orders.

• To prepare quotations and proposal documents based on agreed pricing model, and to ensure achievement of agreed target average selling price.

• To chase and negotiate outstanding quotations and proposals, at a minimum of every week unless a longer time period has been agreed with the client.

• To update all required fields in the Apex CRM system for all projects won, before assigning the Closed Won status, and including but not limited to standard fields; relevant project contacts; and accurate quotation.

General

• To update the Apex CRM system for all opportunities worked on, including completing all standard fields and adding relevant contacts. The opportunity record is to be updated immediately after, or within maximum of two working days if not practical to do immediately.

• Collation of monthly Sales expense receipts, in accordance with the expenses criteria, and to ensure available to the Sales admin resource at the agreed time.

• Organising the signing and return of Sales orders, utilising the Sales admin resource where possible, to ensure signed Sales order are returned within two weeks of receipt.

• To occasionally assist other departments, if requested, and such that all the above tasks can be completed in the agreed timeframes.

• To occasionally assist the Sales Manager with sales team relating activities, such as forecasting; reporting; training etc.

• To manage time and workload such that all the above tasks are completed in the agreed timeframes, which might include working outside of core working hours.

• To report to the Sales Manager, if any of the above tasks, are unable to be completed in the agreed timeframes, due to absence or other issues.

• To ensure that Createmaster values are upheld in the performance of all the above tasks, noting “Do What You Say You Will Do, When You Say You Will Do It”