Consistently delivering high-quality handover information and asset data for Peabody since 2014

Peabody is one of the oldest and largest housing associations in the UK. Following a merger with Catalyst Housing in April 2022, the Peabody Group is responsible for over 104,000 homes and 220,000 customers across London and the Home Counties.

Ensuring consistent,
correct asset information
to eliminate risk

As the end client and asset owner on all its housing projects, working with contractors and sub-contractors to build and maintain property, Peabody will often receive essential handover documentation from the contractor on a project completion. 

However, like many other asset owners in the social housing market, Peabody was regularly given inconsistent sets of information by the individual contractor.


Specified service used by all contractors handing over Peabody projects. 

Retrofitting, sourcing and reviewing required asset information and delivering it efficiently and accurately in standardised templates. 

Hosting information in the Zutec platform (sister company to Createmaster).

Standardisation for success

Required asset information is sourced, reviewed, and delivered efficiently and accurately, in standardised templates within Createmaster’s sister platform, Zutec.

These templates are then passed onto the contractor as part of the contract, to ensure the correct building information and asset data is collated for a complete handover to Peabody.


Cohesion and consistency

Since 2014, adopting the single-partner approach has achieved essential consistency across Peabody’s projects, ensuring all information regarding O&Ms, data and delivery requirements are like-for-like, regardless of project size.

Now all Peabody contracts for housing association-led schemes (where Peabody is the sole end client) specify the compulsory use of Createmaster to deliver these assets, a recognition of the skill of the digital service provider’s expert team.


Read the full case study   

If you want consistent, correct and standardised asset information across projects, we’ve got you covered.
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