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Premium Home User Guides

For printed Home User Guides that reflect the quality of the homes you deliver, choose Createmaster.

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Revolutionising Resident Handover Packs

We provide a total managed service covering design, copywriting and production which is unique to each property and contains all the key information residents need. Our in-house team has a wealth of experience translating highly technical O&Ms into clear, concise and beautifully presented home user guides. Our one-stop solution saves you time and money, reducing aftercare demands by empowering residents to settle into their new homes.

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01. Gain valuable time

Our total management service brings copywriting, design and production under one roof. We guide your marketing and customer care teams and take away the pain of working with multiple agencies.

02. Empower Residents

Our copywriters are skilled at translating complex technical information into easily digestible language, reducing aftercare calls and improving the customer experience.

03. Enhance your brand

We tailor our Premium Resident Manuals to meet your requirements. Complementing your brand, tone of voice and the quality of your development, we provide a touchpoint that builds trust with your customers.
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Quick Start Guides

Understanding that residents have their hands full after moving into their new homes, we’ve created Quick Start Guides featuring simplified top-line information, FAQs and more. Help residents settle in quickly and reduce stress and initial aftercare calls. Contact us today to find out more.

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“Createmaster’s Premium Resident Manuals are a great solution providing residents with all the necessary information they need when moving into their new home, and beyond.”

Luxury London Residential Developer
Marketing Manager

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Case Studies

Residential

Battersea Power Station: Phase 1

First phase of the landmark £15bn redevelopment of the iconic power station, in the Nine Elms area.
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Residential

Greenwich Square

The £250m regeneration of a three-hectare brownfield site delivers leisure facilities, a range of retail amenities and provides a diverse mix of apartments, maisonettes and townhouses.
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Residential

Materials Innovation Factory – University of Liverpool

Createmaster are managing approximately 30 individual trade contractors over the proposed construction phase.
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Residential

One Tower Bridge

The £255m landmark mixed use development comprises nine residential towers, retail space and a cultural centre.
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Residential

Owen Street: Outsourcing O&Ms in the North West

Owen Street is a ground-breaking development comprising four glazed towers reaching a breath-taking 64 storeys in the heart of Manchester.
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Residential

Two Arena Central

2 Arena Central renamed to 1 Centenary Square is a 10-storey office building that is to become HSBC’s UK head office.
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Knowledge hub: construction industry insights and ideas

How to comply with the Building Safety Case: Fire and Emergency File

4 Reasons Hard Copies Are Obsolete

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