Why British Land chose Resi-Sense
Providing residents with peace of mind in accord with the serene surroundings was a crucial objective for British Land. Our clients sought after a system that would complement resident lifestyles, removing the unnecessary hassle often attached to moving in. Eager to avoid instances where residents lost or were unable to access apartment information, British Land selected Resi-Sense as a suitable digital resident manual and a key communication tool between staff and residents.
The Management of The Hempel Collection
- Our brief was to implement a digital home user guide with Resi-Sense plus that;
- A dedicated Project Lead was assigned to manage the delivery of the bespoke Resi-Sense website
- Createmaster delivered the Operation and Maintenance Manuals (O&Ms) for The Hempel Collection, making it easy to extrapolate the most relevant content to go on Resi-Sense
- An in-house designer constructed the website skin to meet the branding guidelines and client specifications
- Incremental reviews at the beginning of the project ensured the site was progressing to British lands satisfaction
- The final draft was reviewed and approved by British Land before the site went live and became available to the concierge team and residents
RESI-SENSE FEATURES
- Bespoke design, fits in with brand guidelines
- Digital so survives every tenancy
- Direct messaging between residents and the concierge
- Defect reporting
- Estate wide events calendar
- Key waiver
- Handyperson request service
- SMS notifications
- User friendly manuals
- Accessible anywhere and at anytime
THE DEVELOPMENT
Located in the heart of elegant West London, The Hempel Collection reflects the true essence of luxury. Formerly a boutique hotel, the development retains its original Victorian exterior, uniting history and future.
With 18 apartments expertly designed to perfection, and a world-class concierge service, residents truly adore their exclusive accommodation.
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